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Special Credit Officer

Location:	Mackey Street Head Office
Job Type:	Accounts Control
FT/PT Status:	Regular Full Time

Major Responsibilities:

Core Responsibilities Include:

Performs debt collection services in a professional and courteous manner.
Responsible for the continual solicitation of new customers and cross selling of all services at every opportunity.
Must obtain a required amount of contacts per day on delinquent customers and assist with delinquency notices, queries, deduction refund, salary refund and any other information.
Responsible for maintenance and setting up automatic transfer and implementation of deductions and wage assignments on delinquent accounts.
Takes loan applications on delinquent customers to prepare restructures rewrites, to restore their credit worthiness, if applicable.

Qualifications, Skills and Experience:

Minimum of two (2) years Credit/Collections experience
Requires strong organization and customer service skills to ensure a high level of efficiency and customer service.
Demonstrates strong leadership and problem solving ability in accordance with the Bank’s policies and procedures.
High level of attention to security to ensure confidentiality of customer information
Demonstrated experience in achieving individual goals and targets on a consistent basis
Ability to work independently
Ability to interact with others in a professional manner
Ability to work on own with minimal supervision
Excellent analytical skills
Excellent verbal and written communication skills
Excellent work ethics, punctuality and attendance record

Personal Attributes:

The incumbent must maintain confidentiality, use sound judgement and perform independently while performing the duties of the Special Credit Officer. The incumbent must also demonstrate the following personal attributes:

Maintain standards of conduct
Display characteristics of honesty, integrity and sound ethics
Possess cultural and business awareness and sensitivity
Be respectful
Be flexible

Remuneration Package:

Commonwealth Bank is a Great place to work! We offer an exciting work environment with the opportunity for growth and development. We also offer a competitive compensation package, reflecting the successful applicant’s experience and qualifications, including a performance based incentive plan, health, vision, dental and life insurances and a pension plan.

"Commonwealth Bank sincerely thanks all applicants for their interest in becoming a part of our team, however, only those applications being considered will be contacted."