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Customer Service Representative, Counter

Location:	Mackey Street Head Office
Job Type:	Branch Operations
FT/PT Status:	Regular Full Time

Major Responsibilities:

Performs basic cash receipt and payment services in a professional manner, ensuring that the customer’s needs are met. Continually solicits new customers and cross sells all services at every opportunity. Receives cheques and cash for deposits to accounts, verifies amounts, examines cheques for proper endorsement, and enters deposits into computer records. Balances cash drawer at the end of the shift with speed and accuracy, and compares totaled amounts to computer-generated proof sheet. Demonstrates ownership of complaints, voiced by customers. At all times, achieves Commonwealth Bank’s problem, acknowledgement and resolution standards.

Qualifications, Skills and Experience:

Minimum of 5 B.G.C.S.E.'s with C and above, including Mathematics and English
Strong customer service skills and commitment to Service Quality
Great listening and communication skills
Keen attention to detail with the ability to produce error free work
Professional personal presentation
Excellent punctuality and attendance record
Highly confidential in nature
Excellent cash management skills and strong numerical ability
Excellent organizational and time management skills
Strong interpersonal skills
Ability to interact with others in a respectful, professional and cordial manner
Stress management skills. Not easily overwhelmed. Able to multi-task in a fast paced working environment while maintaining efficiency and accuracy

Personal Attributes:

The successful candidate must maintain confidentiality, use sound judgement and perform independently while performing the duties of the Customer Service Representative. They must also demonstrate the following personal attributes:

Maintain standards of conduct
Display characteristics of honesty, integrity and sound work ethics
Be respectful
Be flexible

Remuneration Package:

Commonwealth Bank is a Great place to work! We offer an exciting work environment with the opportunity for growth and development. We also offer a competitive compensation package, reflecting the successful applicant’s experience and qualifications, including a performance based incentive plan, health, vision, dental and life insurances and a pension plan.